04_PAYAL_DHARMAWAT_Resume

PAYAL DHARMAWAT
Senior Scrum Master | Delivery Lead | Project Manager
[email protected] | 647-949-0841 | Mississauga, Ontario, Canada
SUMMARY
18+ years of overall professional experience, including 10+ years enabling high-performing Agile teams and supporting SAFe-aligned delivery across multiple teams, complex enterprise programs, and regulatory initiatives.
Currently leading Agile delivery for a top-5 Canadian bank's enterprise transformation, facilitating PI Planning, System Demos, Release Syncs, and cross-team dependency management across distributed/global teams.
Improved delivery predictability and increased team velocity by 40% by leading SAFe-aligned transformation across multiple Agile teams.
Coordinated enterprise dependencies, delivery risk, governance activities, and stakeholder alignment for a major regulatory initiative (Bill 64).
Built Jira dashboards and Confluence reporting for flow metrics, risks, dependencies, release readiness, and outcomes, increasing delivery transparency for teams and stakeholders.
Certified SAFe 6 Scrum Master (2023), Certified SAFe 5 Advanced Scrum Master (2022), Certified ScrumMaster (2021).
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
Senior Scrum Master / Agile Delivery Lead	Feb 2022 – Present
TD Bank | Toronto, ON
Support TD's Homeowner's Journey and Agile transformation by enabling multiple distributed/global teams through SAFe practices across the full Agile delivery lifecycle.
Facilitate PI Planning, Pre-PI and Post-PI sessions, System Demos, Release Syncs, sprint planning, and retrospectives to improve alignment and execution.
Lead flow optimization by improving visibility into cycle time, release readiness, and cross-team handoffs using Jira dashboards and Confluence reporting.
Identify, track, escalate, and support resolution of cross-team risks, impediments, and program-level blockers to protect delivery commitments.
Coordinated enterprise dependencies, delivery risk, governance activities, and stakeholder alignment for the Bill 64 regulatory initiative across multiple teams.
Partner with Product Owners, Product Managers, Architecture, Engineering, and governance stakeholders to refine features and align roadmaps.
Designed and delivered Agile and TD Scaled Agile onboarding programs, accelerating team integration; recognized with an Above and Beyond Award and multiple TD Appreciates.
Product Development Manager / Scrum Master	Feb 2016 – Dec 2021
Associated Health Care | Toronto, ON
Managed product lifecycle activities from concept to delivery, collaborating with cross-functional teams to translate client needs into measurable business outcomes.
Led automation of a management reporting system, significantly reducing report generation time and improving operational visibility.
Conducted market research, business case development, and financial viability analysis alongside sprint planning, standups, and product demos.
Collaborated on improved product development based on client requirements, contributing to a 40% revenue increase through sales growth.
Production Support Analyst	May 2014 – Dec 2014
AJM Software | India
Monitored production systems, investigated incidents, and coordinated issue resolution to support system stability for business users.
Performed ETL activities from source to staging and EDW tables, supporting accurate data availability for reporting and decision-making.
ADDITIONAL EXPERIENCE
Lecturer, Computer Technology & Data Management Applications | Vidya Professional & Technical College, India
EDUCATION
Master of Science, Computer Science, JRNRV University, India
Bachelor of Science, MDS University, India
CERTIFICATIONS
Certified SAFe 6 Scrum Master, Scaled Agile (2023)
Certified SAFe 5 Advanced Scrum Master, Scaled Agile (2022)
Certified ScrumMaster (CSM), Scrum Alliance (2021)
Certificate in Business Analysis, University of Toronto (2021)
TECHNICAL SKILLS
Jira, Confluence, Power BI, Co-Pilot, Azure DevOps, Reports & Dashboards, Flow Metrics, Velocity & Burndown Tracking, OKRs, ETL
BUSINESS ANALYSIS & METHODS
SAFe & Scaled Agile Delivery, PI Planning, Agile Coaching & Facilitation, Scrum, Kanban & Lean-Agile Practices, Inspect & Adapt / Retrospectives, Risk & Dependency Management, Impediment Removal & Escalation, Cross-Team Coordination, Capacity & Release Planning, Incremental Delivery Strategy, Stakeholder Engagement, Product Owner & Product Manager Partnership, Financial Services & Regulatory Delivery