04_PAYAL_DHARMAWAT_Resume

PAYAL DHARMAWAT
Senior Scrum Master | Delivery Lead | Project Manager
[email protected] | 647-949-0841 | Mississauga, Ontario, Canada
SUMMARY
● 18+ years of overall professional experience, including 10+ years enabling high-performing Agile teams and 
supporting SAFe-aligned delivery across multiple teams, complex enterprise programs, and regulatory initiatives.
● Currently leading Agile delivery for a top-5 Canadian bank's enterprise transformation, facilitating PI Planning, System 
Demos, Release Syncs, and cross-team dependency management across distributed/global teams.
● Improved delivery predictability and increased team velocity by 40% by leading SAFe-aligned transformation across 
multiple Agile teams.
● Coordinated enterprise dependencies, delivery risk, governance activities, and stakeholder alignment for a major 
regulatory initiative (Bill 64).
● Built Jira dashboards and Confluence reporting for flow metrics, risks, dependencies, release readiness, and 
outcomes, increasing delivery transparency for teams and stakeholders.
● Certified SAFe 6 Scrum Master (2023), Certified SAFe 5 Advanced Scrum Master (2022), Certified ScrumMaster (2021).
CORE COMPETENCIES
Agile & SAFe Delivery
● SAFe & Scaled Agile 
Delivery
● PI Planning / Pre-PI / 
Post-PI
● ART Readiness & 
Release Syncs
● Scrum, Kanban & Lean-
Agile
Coaching & Facilitation
● Agile Coaching & 
Facilitation
● Inspect & Adapt / 
Retrospectives
● Servant Leadership
● Stakeholder 
Engagement
Delivery & Risk Management
● Risk & Dependency 
Management
● Impediment Removal & 
Escalation
● Cross-Team 
Coordination
● Capacity & Release 
Planning
Metrics & Tools
● Jira, Confluence, Power 
BI & DevOps
● Velocity, Burndown & 
Flow Metrics
● OKRs & Dashboards
● Financial Services & 
Regulatory Delivery
PROFESSIONAL EXPERIENCE
Senior Scrum Master / Agile Delivery Lead Feb 2022 – Present
TD Bank | Toronto, ON
● Support TD's Homeowner's Journey and Agile transformation by enabling multiple distributed/global teams through 
SAFe practices across the full Agile delivery lifecycle.
● Facilitate PI Planning, Pre-PI and Post-PI sessions, System Demos, Release Syncs, sprint planning, and retrospectives to 
improve alignment and execution.
● Lead flow optimization by improving visibility into cycle time, release readiness, and cross-team handoffs using Jira 
dashboards and Confluence reporting.
● Identify, track, escalate, and support resolution of cross-team risks, impediments, and program-level blockers to 
protect delivery commitments.
● Coordinated enterprise dependencies, delivery risk, governance activities, and stakeholder alignment for the Bill 64 
regulatory initiative across multiple teams.
● Partner with Product Owners, Product Managers, Architecture, Engineering, and governance stakeholders to refine 
features and align roadmaps.
● Designed and delivered Agile and TD Scaled Agile onboarding programs, accelerating team integration; recognized 
with an Above and Beyond Award and multiple TD Appreciates.
Product Development Manager / Scrum Master Feb 2016 – Dec 2021
Associated Health Care | Toronto, ON
● Managed product lifecycle activities from concept to delivery, collaborating with cross-functional teams to translate 
client needs into measurable business outcomes.
● Led automation of a management reporting system, significantly reducing report generation time and improving 
operational visibility.
● Conducted market research, business case development, and financial viability analysis alongside sprint planning, 
standups, and product demos.
● Collaborated on improved product development based on client requirements, contributing to a 40% revenue 
increase through sales growth.
Production Support Analyst May 2014 – Dec 2014
AJM Software | India
● Monitored production systems, investigated incidents, and coordinated issue resolution to support system stability 
for business users.
● Performed ETL activities from source to staging and EDW tables, supporting accurate data availability for reporting 
and decision-making.
ADDITIONAL EXPERIENCE
● Lecturer, Computer Technology & Data Management Applications | Vidya Professional & Technical College, India
EDUCATION
Master of Science, Computer Science, JRNRV University, India
Bachelor of Science, MDS University, India
CERTIFICATIONS
● Certified SAFe 6 Scrum Master, Scaled Agile (2023)
● Certified SAFe 5 Advanced Scrum Master, Scaled Agile (2022)
● Certified ScrumMaster (CSM), Scrum Alliance (2021)
● Certificate in Business Analysis, University of Toronto (2021)
TECHNICAL SKILLS
Jira, Confluence, Power BI, Co-Pilot, Azure DevOps, Reports & Dashboards, Flow Metrics, Velocity & Burndown Tracking, OKRs, 
ETL
BUSINESS ANALYSIS & METHODS
SAFe & Scaled Agile Delivery, PI Planning, Agile Coaching & Facilitation, Scrum, Kanban & Lean-Agile Practices, Inspect & Adapt 
/ Retrospectives, Risk & Dependency Management, Impediment Removal & Escalation, Cross-Team Coordination, Capacity & 
Release Planning, Incremental Delivery Strategy, Stakeholder Engagement, Product Owner & Product Manager Partnership, 
Financial Services & Regulatory Delivery